Shipping Policy

We offer delivery options covering the whole UK. Please note that, in the UK (excluding Highlands), Next Working Day scheduled delivery refers to delivery on the day after dispatch of your goods, and not the day after the placing of your order.

Shipping charges stated at Checkout for orders which contain a large number of items by the case will only be an estimate. If we do decide the estimation is incorrect, we will contact you confirm both the final delivery cost.

We generally dispatch orders within 1 – 3 working days of once the product has been crafted. Due the nature of the products offered, the product might take up to 2 weeks to be produced, but we will ensure that you’ll be inform of any update and the expected day of dispatch.

Please note that delivery to some Scottish Highland and island areas often takes a minimum of 48hrs (two working days) and the standard cost displayed on the checkout might be incorrect so we might have to contact you to address the difference on delivery cost.

During periods of extreme weather (snow, flooding etc.), or other major national/international disruptions, deliveries are likely to be (in some cases, severely) delayed. Delays may continue after conditions have returned to normal, due to backlogs at couriers’ depots. During such periods we will place an advisory notice in a prominent position on our Homepage.

UK delivery by the courier will take place at any time between 09:00 and 18:00. We unfortunately have no control over delivery and are unable to contact the courier to confirm exact delivery times. You will receive an automated email or text message when your goods are dispatched, and you will be able to track your parcel on the courier’s website. If you do not see an email, please check your junk mail folder.

We do package your product using high quality products to ensure the product arrives undamaged to you. We cannot guarantee the packaging itself would be in good conditions as it might be damaged due the courier process.

Delivery charges are calculated when you checkout and are based upon your location and the weight of the goods in your basket.